Setting Up Your Account for the First Time
A walkthrough of the initial account setup process, from receiving your details to your first successful sign-in.
Setting up an account for the first time is usually the biggest hurdle for new subscribers, mostly because it's unfamiliar. Here's what the process actually looks like.
Receiving Your Account Details
After completing your order, you'll receive the account information needed to sign in on your chosen device. Keep this information somewhere safe and easy to find.
Installing Your App
- Open your device's app store
- Search for the app recommended for your subscription
- Install and open the app
Your First Sign-In
Enter your account details carefully, double-checking for typos, since these fields are often case-sensitive. Once entered correctly, your content should load automatically.
See our How It Works page for the full process from order to first stream.Frequently Asked Questions
What if I make a mistake entering my account details?
Simply clear the field and re-enter your details carefully. Most apps will indicate if the sign-in was unsuccessful.
How long should first-time setup take?
Most subscribers complete this process within just a few minutes.
What if I don't receive my account details after ordering?
Reach out through our Contact page if you haven't received your details within the expected timeframe.
Final Thoughts
First-time account setup is a short, one-time process. Once it's done, signing in on future devices is typically just as quick using the same account details.