EPG Not Loading? Troubleshooting Guide Listings Issues
If your program guide isn't loading properly, here's how to work through the most common causes.
An Electronic Program Guide that won't load or shows outdated information can be frustrating, but the cause is usually straightforward to identify and fix.
Check Your Connection First
Guide data needs to load from the server, so a slow or unstable connection is one of the most common causes of loading issues.
Restart the App
- Close the app completely, not just return to the home screen
- Reopen the app and allow it a moment to refresh guide data
- Check whether the guide loads correctly after this refresh
Confirm the App Is Updated
An outdated app version can sometimes cause guide data to load incorrectly. Check your device's app store for any pending updates.
When to Reach Out for Help
If the guide still won't load after trying these steps, the issue may be on the server side rather than your device.
Contact our support team through the Contact page if the issue continues.Frequently Asked Questions
Why does the guide sometimes show outdated listings?
This is usually a temporary sync delay, often resolved by restarting the app to force a data refresh.
Does a slow connection specifically affect the guide?
Yes, guide data still needs to load from the server, so connection issues can affect it separately from video playback.
Is this a common issue?
Occasional guide loading hiccups are a normal part of using any app that relies on regularly updated data.
Final Thoughts
Guide loading issues are usually resolved with a simple restart or connection check. If the problem persists, reaching out to support helps rule out a server-side cause.